Roberts & Denny's London Cookies & Privacy Policy

Cookies & Privacy Policy

Removals Company London

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PRIVACY POLICY

THE POLICY
This privacy policy is for this website, www.robertsanddennys.co.uk, which is published by Roberts and Denny’s London Ltd and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

THE DPA & GDPR MAY 2018
Roberts and Dennys and this website comply with the DPA (Data Protection Act 1998) and already comply to the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.
We have undertaken a companywide review of the information we hold, both personal and nonpersonal, any information that is unnecessary for us to keep has been destroyed. All computer systems that we use are compliant. We do not forward or sell any information.
We will keep information for a maximum of 48 months.
Below you will find links to all current GDPR legislation that will assist you to know your rights under current guidance. Should you be unhappy with how your information is being used we request you contact us via email info@robertsanddennys.co.uk addressing your concerns to Data Protection Officer.

COOKIES
By using the website of Roberts & Denny’s London you consent to the usage of data captured using cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.
We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.
Below are the third-party tools we use:

Google Analytics
Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.
Using Google Analytics, we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Google AdWords
We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign and make better use of our paid search budget.

DoubleClick
We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

Website Optimiser
Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable and allows us to generate more relevant results for your searches in the future.

Call Tracking
We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future.

DOWNLOADS & MEDIA FILES
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

CONTACT & COMMUNICATION WITH US
Users contacting us through this website, via email or by phone do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely for a period of 48 months unless requested otherwise.
Roberts and Denny’s Ltd will not share your data with third parties.

FEEDBACK
As part of our commitment to offering the best possible service for our customers, Roberts and Denny’s (London) Ltd will seek reviews and feedback from them.
To achieve this, Roberts and Dennys (London) Ltd uses Reviews.co.uk, Facebook and Google to facilitate the distribution of feedback request emails to customers and consolidate their replies. Customers may opt out from receiving further contact from any of these sources by clicking the unsubscribe link found at the bottom of the email, or by opting out of via their privacy policy.

EXTERNAL WEBSITE LINKS & THIRD PARTIES
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website or across our social media channels.

External links are clickable text / banner / image links to other websites.Shortened URL’s. URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA POLICY & USAGE
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

RESOURCES & FURTHER INFORMATION

Overview of the GDPR – General Data Protection Regulation
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

Data Protection Act 1998
https://www.legislation.gov.uk/ukpga/1998/29/contents/

Privacy and Electronic Communications Regulations 2003
https://ico.org.uk/for-organisations/guide-to-pecr/

Twitter Privacy Policy
https://twitter.com/en/privacy

Facebook Privacy Policy
https://www.facebook.com/policy.php

Google Privacy Policy
https://policies.google.com/privacy?hl=en-GB&gl=uk

Linkedin Privacy Policy
https://www.linkedin.com/legal/privacy-policy

Reviews.co.uk
https://www.reviews.co.uk/

For more information or questions regarding this Privacy Policy, please contact: info@robertsanddennys.co.uk

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Why Choose Roberts & Denny's Removals London?

Roberts & Denny's Removals


  • Roberts & Denny's have been moving homes and businesses, day in, day out, since 1930
  • Quality that extends throughout the UK and to every country in the world
  • Friendly, professionally trained and uniformed PAYE employed staff
  • Fully insured and accredited by the National Guild of Removers & Storers

Moving Home or Office?
For a FREE Removal Quote
CALL US ON
020 7635 5332

Alternatively please email us at info@robertsanddennys.co.uk

What Our Clients Say About Us

Amanda G, Dajon Data Management

I am so pleased with the customer service received from Robert & Denny's that we have selected them to be a trusted supplier for all our future office and storage removals. Not only did they respond quickly and with all the information I needed but they managed to help me out with a client and therefore allowed us to show amazing customer service! I like well organised and informative people and the staff tick every box. Thank you so much Lila, Kevin, Martin and Team! I am looking forward to building a strong working relationship!

Corinna Downing

Thank you very much indeed for a really flawless service for our house packing and move 2 weeks ago. Ollie and his team couldn't have been more helpful and organised.

Richard Beck

In a move where things kept going wrong, Roberts and Denny's were the only thing that kept going right. Fast, friendly and flexible, they always found a way of making it work, even when the dates kept shifting.

Jessica Delaney

I’m writing to say a big thank you to the team who helped us move from Merritt Road to Crofton Park Road in SE4 on Thursday and Friday last week – they were all extremely hard working and helpful, and made a stressful situation much more tolerable for us. We are particularly grateful to Paul, who did the packing – he worked very swiftly but considerately.

Mike Murray

Just to say the guys were absolutely fantastic on Saturday, couldn't help enough and made the move so much smoother. Will deffo be recommending you guys to my mates.

Proud to support St Christophers Hospice

Roberts and Denny’s are proud to support St Christopher’s Hospice, through offering use of our removal vans and staff to help with moving stock, and assist on household collections and deliveries.

St Christopher’s combines care, education and research to provide skilled and compassionate end of life care in the community, serving a diverse population of 1.5 million in five south London boroughs – Bromley, Croydon, Lambeth, Lewisham and Southwark. It costs £20 million each year to deliver these specialist palliative care and family care services free of charge to patients, of which approximately £14 million must be fundraised each year.

Roberts & Denny's London

Craig is doing a sponsored Sky Jump on Saturday 3rd March 2018 to raise money for the Charity Muscular Dystrophy UK.

Craig has two sons - Oli and Harry - who both have Duchenne Muscular Dystrophy, a muscle wasting condition. We need your help and support today. To make a donation visit: justgiving.com